Customer Service (Sampath Bank)

Weak customer service hurts Sampath Bank’s reputation and causes customers to flee to competitors, who are more respondent… … "Customer Service (Sampath Bank)" will have a long-term negative impact on this entity, which subtracts from the entity's value. "Customer Service (Sampath Bank)" is an easy qualitative factor to overcome, so the investment will not have to spend much time trying to overcome this issue.