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Please edit this page to add a description… … "Phone Comunication (Customer Service )" has a significant impact, so an analyst should put more weight into it. "Phone Comunication (Customer Service )" will have a long-term negative impact on this entity, which subtracts from the entity's value. This qualitative factor will lead to an increase in costs. This statement will lead to a decrease in profits. "Phone Comunication (Customer Service )" is a difficult qualitative factor to overcome, so the investment will have to spend a lot of time trying to overcome this issue.