Changes to government rules and regulations can negatively affect **Customer Service **… … "Govt Regulations (Customer Service )" has a significant impact, so an analyst should put more weight into it. "Govt Regulations (Customer Service )" will have a long-term negative impact on this entity, which subtracts from the entity's value. "Govt Regulations (Customer Service )" is a difficult qualitative factor to overcome, so the investment will have to spend a lot of time trying to overcome this issue.