Customer Loyalty (Spotify)
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When given a choice, customers are loyal to Spotify. Instead of targeting all customers, Spotify only needs to target new customers in order to grow their business… … "Customer Loyalty (Spotify)" is a difficult qualitative factor to defend, so competing institutions will have an easy time overcoming it.
SWOT Analysis Survey
SWOT Strength: Customer Loyalty (Spotify)
When given a choice, customers are loyal to Spotify. Instead of targeting all customers, Spotify only needs to target new customers in order to grow their business…
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