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Strong management can help Customer service at bank reach its potential by utilizing strengths and eliminating weaknesses… … "Strong Management (Customer service at bank)" will have a long-term positive impact on the this entity, which adds to its value. This statements will have a short-term positive impact on this entity, which adds to its value. This qualitative factor will lead to a decrease in costs. This statement will lead to an increase in profits for this entity. "Strong Management (Customer service at bank)" is an easily defendable qualitative factor, so competing institutions will have a difficult time overcoming it.