Increase Customer Loyalty
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"When done well, self -service can even increase customer loyalty. According to the NCR, which makes self-service technology, 85% of consumers prefer brands that offer several forms of self -service: online, at kiosks and via mobiles, for example."
Source: The Economist July 4th 2009 pg. 63 Article "Face value" …
SWOT Analysis Survey
SWOT Opportunity: Increase Customer Loyalty
"When done well, self -service can even increase customer loyalty. According to the NCR, which makes self-service technology, 85% of consumers prefer brands that offer several forms of self -service: online, at kiosks and via mobiles, for example."
Source: The Economist July 4th 2009 pg. 63 Article "Face value"
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