Substitute is lower quality (IT Service Industry)

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A lower quality product means a customer is less likely to switch from IT Service Industry to another product or service. …

Five Forces Analysis Survey This statement has a significant impact? Has a positive impact over the long term? Has a negative impact over the long term? Has a positive impact over the short term? Has a negative impact over the short term? This statement leads to reduced costs? This statement leads to increased costs? This statement leads to increased profits? This statement leads to decreased profits? Easy to defend this advantage? Easy to overcome this disadvantage? Difficult to defend advantage? Difficult to overcome this disadvantage? Affected Investments

Threat of Substitutes: Substitute is lower quality (IT Service Industry)
A lower quality product means a customer is less likely to switch from IT Service Industry to another product or service.

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