Buyers require special customization (SAP)

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When customers require special customizations, they are less likely to switch to producers who have difficulty meeting their demands. Buyer customization positively affects SAP. … This statements will have a short-term positive impact on this entity, which adds to its value. "Buyers require special customization (SAP)" is a difficult qualitative factor to defend, so competing institutions will have an easy time overcoming it. "Buyers require special customization (SAP)" will have a long-term negative impact on this entity, which subtracts from the entity's value. This qualitative factor will lead to an increase in costs. "Buyers require special customization (SAP)" is an easy qualitative factor to overcome, so the investment will not have to spend much time trying to overcome this issue.