Customer Service (Shoprite limited)

Weak customer service hurts Shoprite limited’s reputation and causes customers to flee to competitors, who are more respondent… … "Customer Service (Shoprite limited)" has a significant impact, so an analyst should put more weight into it. This statements will have a short-term negative impact on this entity, which subtracts from its value. This qualitative factor will lead to an increase in costs. This statement will lead to a decrease in profits. "Customer Service (Shoprite limited)" is a difficult qualitative factor to overcome, so the investment will have to spend a lot of time trying to overcome this issue.