Customer Service

Weak customer service hurts Progressive Insurance’s reputation and causes customers to flee to competitors, who are more respondent… … "Customer Service" has a significant impact, so an analyst should put more weight into it. "Customer Service" will have a long-term negative impact on this entity, which subtracts from the entity's value. This statements will have a short-term negative impact on this entity, which subtracts from its value. This qualitative factor will lead to an increase in costs. This statement will lead to a decrease in profits. "Customer Service" is an easy qualitative factor to overcome, so the investment will not have to spend much time trying to overcome this issue.