Customer Service (Flight Centre)

Weak customer service hurts can hurt our reputation and thus loosing new and old clients. We have systems in place, like csi calls to help us determine what we need to do to be better agents. We have started more than ever to listen to calls and rate our faults. This has been a weakness for us in the past and something that we need to focus on going forward. We have put in place times to when each agents need to listen to calls, whether it's coming in early before their shift or staying a half hour late. … "Customer Service (Flight Centre)" will have a long-term negative impact on this entity, which subtracts from the entity's value. This statements will have a short-term negative impact on this entity, which subtracts from its value.