Customer Loyalty (Restaurant industry)

When given a choice, customers are loyal to Restaurant industry. Instead of targeting all customers, Restaurant industry only needs to target new customers in order to grow their business… … This statements will have a short-term positive impact on this entity, which adds to its value. This qualitative factor will lead to a decrease in costs. "Customer Loyalty (Restaurant industry)" is an easily defendable qualitative factor, so competing institutions will have a difficult time overcoming it.