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When given a choice, customers are loyal to **Kathmandu Holdings Ltd **. Instead of targeting all customers, **Kathmandu Holdings Ltd ** only needs to target new customers in order to grow their business… … "Customer Loyalty (Kathmandu Holdings Ltd )" has a significant impact, so an analyst should put more weight into it. "Customer Loyalty (Kathmandu Holdings Ltd )" will have a long-term positive impact on the this entity, which adds to its value. This statements will have a short-term positive impact on this entity, which adds to its value. This qualitative factor will lead to a decrease in costs. "Customer Loyalty (Kathmandu Holdings Ltd )" is an easily defendable qualitative factor, so competing institutions will have a difficult time overcoming it.